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Royal Mail Click & Drop service experiences major outage
Hundreds of customers report issues with sending parcels via Royal Mail's Click & Drop service.
A popular Royal Mail service experienced technical issues, affecting many customers trying to send parcels.
Hundreds of Royal Mail customers face delays as Click & Drop service crashes
Royal Mail's Click & Drop service went offline earlier today, leaving many customers unable to send parcels. Over 400 users reported problems on Downdetector, with a significant number unable to log in or access the website completely. Some customers claimed issues began as early as Friday evening. Frustrated users expressed their concerns on social media, criticizing Royal Mail for poor communication about the outage. A Royal Mail spokesperson confirmed the issue was temporary and has since been resolved.
Key Takeaways
"We recently experienced a temporary issue that may have affected access to our Click & Drop service."
This statement comes from a Royal Mail spokesperson addressing the outage.
"Click and drop has been down since 6pm yesterday, usually Royal Mail sends emails to say there’s an issue..."
A frustrated customer sharing their disappointment on social media.
"Over 100 parcels to send on Royal Mail account click and drop but page showing as not working."
Another user expressing urgency regarding their shipping needs during the outage.
"[The website] still will not let you log on as you cannot access the business login page."
A customer's remark illustrating the severity of the login issue.
This outage raises concerns about Royal Mail's reliability during a critical shopping period. With many customers depending on Click & Drop for shipping, such technical failures can significantly impact small businesses and personal sellers alike. The recent cost-cutting measures, including changes to delivery schedules, suggest deeper financial challenges for the company. This situation underscores the need for Royal Mail to enhance its service reliability amid declining profits and increased competition in parcel delivery.
Highlights
- Reliable service is key for successful deliveries.
- Customer anger reflects the frustration over lost time.
- Communication failures make tech issues even worse.
- Can Royal Mail regain trust after this outage?
Potential fallout from service disruption
This outage not only affects customer experience but may also lead to financial repercussions for Royal Mail amid an already challenging financial landscape.
As Royal Mail navigates these operational challenges, customer trust remains critical for its future success.
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