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Royal Mail changes delivery days starting tomorrow

Major changes to Royal Mail's delivery schedule will begin on July 28, affecting second-class mail.

July 27, 2025 at 04:15 PM

Major change to Royal Mail delivery rules to start tomorrow

Regulator Ofcom approves major changes to Royal Mail's delivery services.

Royal Mail alter delivery schedule starting tomorrow

Royal Mail will implement significant changes to its delivery services tomorrow, following an announcement earlier this month. With the approval of regulator Ofcom, the postal service will eliminate Saturday deliveries for second-class post and shift to an alternate weekday service instead. This change will not affect first-class mail, which will continue to be delivered from Monday to Saturday. Despite the service modifications, Royal Mail maintains its commitment to a target delivery time of three working days for second-class letters. Ofcom states the changes are essential to help Royal Mail reduce costs by as much as £425 million annually, responding to the decline in mail volumes and rising postage costs. Although the changes will not be immediately universal across the UK, they follow earlier pilots in select delivery offices. Ofcom emphasizes that while these adjustments are a step toward sustainability, Royal Mail must ensure effective implementation for consumers and businesses. Meanwhile, consumer group Citizens Advice criticizes the alterations, claiming they may not lead to improved reliability and could ultimately undermine service standards.

Key Takeaways

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Royal Mail will stop Saturday deliveries for second-class mail starting July 28.

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First-class mail delivery remains unchanged, continuing six days a week.

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The changes aim to save Royal Mail between £250 million and £425 million yearly.

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Regulator Ofcom claims the reforms are crucial for the company's survival.

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Citizens Advice voices concerns about potential drops in service reliability.

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The postal service's modification reflects shifting trends in how people send mail.

"These changes are in the best interests of consumers and businesses, as urgent reform of the postal service is necessary."

Natalie Black from Ofcom emphasizes the need for reform to help Royal Mail.

"Pushing ahead with plans to slash services and relax delivery targets in the name of savings won't automatically make letter deliveries more reliable."

Tom MacInnes from Citizens Advice expresses concern over service quality.

The shift in Royal Mail's delivery model highlights the growing pressures faced by traditional postal services. With a declining number of letters being sent, this restructured approach aligns better with modern consumer behavior. Yet, critics are wary, suggesting these changes could lead to decreased service quality rather than the improvements Royal Mail hopes for. As mail remains a vital service for many, balancing cost-efficiency with reliability will prove crucial for the future of Royal Mail. The regulator's backing reinforces the necessity for change, but the words from Citizens Advice remind us that challenges remain in safeguarding postal standards and consumer trust.

Highlights

Royal Mail's delivery overhaul is a reflection of our changing communication habits.
Will the changes actually improve service reliability?
Citizens Advice warns that cost-cutting could harm delivery standards.
Ofcom claims these reforms are necessary for Royal Mail's survival.

Royal Mail delivery change raises concerns

The shift in delivery schedule may lead to public backlash regarding service reliability and quality. Critics worry that cost-cutting measures could undermine the effectiveness of postal services.

The future of mail delivery may hinge on balancing efficiency with reliability.

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royal mail ofcom delivery services postal reform citizens advice business logistics

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