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Changes to Royal Mail delivery schedule announced

Starting July 28, second-class letters will be delivered on alternate weekends as part of major reforms.

July 27, 2025 at 06:00 AM

Huge change to Royal Mail deliveries from TOMORROW as part of massive shake-up

A significant change is coming to Royal Mail deliveries that may affect many customers.

Royal Mail changes delivery schedule starting tomorrow

Starting July 28, Royal Mail will alter its delivery schedule for second-class letters, moving to a system of alternate weekend deliveries instead of Saturday deliveries. This change follows decreased mail volume and rising operational costs, prompting Ofcom, the UK’s communications regulator, to recommend reforms to the Universal Service Obligation, which mandates uniform postal service across the UK. While first-class mail will remain a priority, the new delivery schedule aims to save the postal service between £250 million and £425 million annually as it adjusts to modern demands.

Key Takeaways

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Royal Mail will deliver second-class letters on alternate weekends starting July 28.

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First-class mail will still be delivered six days a week, reflecting customer demand for speed.

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Royal Mail's operational changes aim to save between £250 million and £425 million annually.

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Ofcom's reforms indicate a shift towards more cost-efficient postal services as mail volume declines.

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The delivery schedule change comes after a consultation process with various stakeholders.

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Compliance targets for mail delivery are being adjusted, with new backstop measures in place for delays.

"Reform of the postal service was necessary."

Natalie Black from Ofcom speaks on the importance of the recent changes.

"Affordability and reliability are more important to Royal Mail customers than the speed of delivery."

Ofcom's statement reflects customer priorities regarding postal services.

The change in Royal Mail's delivery schedule reflects broader trends in postal services worldwide, where mail volumes are declining as digital communication rises. This shift not only aims to cut costs but also adapts to customer preferences for fewer urgent deliveries. With the regulatory backing of Ofcom, Royal Mail's approach signifies a necessary evolution in postal services, highlighting the need for balance between operational sustainability and public service obligations. As consumers adjust to these new delivery norms, Royal Mail's commitment to maintaining the first-class service could prove vital in retaining customer trust.

Highlights

Royal Mail adapts to a new delivery reality as mail volumes decline.
The days of frequent letter delivery are changing for good.
New changes could reshape how we think about mailing letters.
Can Royal Mail balance efficiency with customer expectations?

Potential risks from postal service changes

Royal Mail's revision of delivery schedules has sparked concerns about service quality and affordability for customers. While aimed at efficiency, these changes may lead to public backlash if delays increase or service becomes unsatisfactory.

The impact of these changes will be closely watched by both customers and regulators alike.

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