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New Royal Mail delivery rules start tomorrow for millions of UK households

From July 28, second class letters will see changes to their delivery schedule.

July 27, 2025 at 07:07 AM

New Royal Mail delivery rules start tomorrow for millions of UK households

Starting on July 28, second class letters in the UK will see significant delivery schedule changes.

New Royal Mail delivery changes will affect millions of households

Starting from July 28, second class letters in the UK will only be delivered on alternating weekends rather than every Saturday. This change comes as part of Royal Mail's efforts to address declining mail volumes and rising operational costs. Ofcom suggested that these reforms are essential for the postal service’s long-term viability. Under the new system, delivery will alternate between specific weekdays in a two-week cycle. While Royal Mail aims to enhance efficiency, consumer advocacy groups express concerns over the reliability of the mail service and potential cost increases for consumers.

Key Takeaways

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Second class letters will now be delivered on alternating weekends only.

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Ofcom states reform is necessary due to declining mail volumes.

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Consumer groups like Citizens Advice criticize the reliability of the delivery system.

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The UK Greeting Card Association warns of financial impacts on businesses.

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Liberal Democrats express deep concern for vulnerable consumers relying on mail.

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Royal Mail's adaptation may not meet survival needs if service quality declines.

"These changes are in the best interests of consumers and businesses."

Natalie Black from Ofcom advocates for the reform as necessary for service survival.

"Royal Mail has a woeful track record of failing to meet delivery targets."

Tom MacInnes from Citizens Advice criticizes the company’s performance amid the changes.

"This move flies right in the face of people's need for timely post."

Sarah Olney from the Liberal Democrats expresses concern over the decision's impact on consumers.

"The reduction in service could lead to higher dependency on more expensive options."

The UK Greeting Card Association warns that businesses may struggle with rising costs.

The shift in delivery schedules marks a crucial moment for Royal Mail, reflecting broader changes in consumer behavior. The organization's struggle to adapt in a digital age has put financial pressure on prices, compelling a focus on sustainability. Critics highlight that cutting service levels may not resolve underlying issues and could further alienate customers. As more people swap traditional mail for digital communication, the future of postal services hangs on adapting to new challenges without sacrificing reliability.