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Ryanair rewards staff for catching oversized baggage
Ryanair employees can earn bonuses by flagging oversized cabin bags after a leaked payslip revealed payment details.
Ryanair rewards staff for enforcing baggage size rules, following a similar scheme by easyJet.
Ryanair offers bonuses for catching oversized cabin bags
Ryanair is implementing a scheme that rewards staff with bonuses for catching passengers with oversized cabin bags. Employees can earn up to €80 monthly by flagging bags that exceed the airline's strict size limits. A recent leak revealed that one former employee received €1.50 for each oversized bag reported. While Ryanair confirmed the existence of this 'gate bag bonus', it did not disclose the exact payout details. The airline insists that less than 0.1 percent of passengers face these charges for non-compliance. In contrast, easyJet has also been reported to have a similar incentive program for its staff overseeing baggage requirements.
Key Takeaways
"We do pay commission to our agents who identify and charge for oversized bags."
This quote from a Ryanair spokesperson confirms the airline's bonus scheme for staff enforcement.
"We don't pay our staff commission for bags."
This statement was made by Ryanair's chief marketing officer, contradicting the current bonus structure.
The introduction of bonuses for catching oversized bags highlights the ongoing tension between airlines and travelers regarding baggage policies. Ryanair's approach to incentivizing compliance could drive up revenue but risks alienating customers who feel unfairly targeted. As airlines face increasing scrutiny, these practices may lead to further public backlash, particularly if perceived as profit-driven rather than safety-focused. The potential change in baggage size regulations in the EU may also impact how these policies are enforced moving forward.
Highlights
- Ryanair is rewarding staff to catch oversized bags.
- EasyJet is not alone in charging for cabinet bag violations.
- Airlines are profiting from passenger baggage mistakes.
- Bonus schemes raise questions about customer treatment.
Concerns over airline bonus schemes
The financial incentives for staff to identify oversized bags may lead to accusations of exploiting passengers. Public backlash is likely if customers feel targeted for profit.
As airlines adapt their baggage policies, customer perceptions will play a vital role in their strategies.
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