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Ryanair CEO considers raising commission for bag fees
O'Leary suggests higher staff commissions for identifying oversized bags in a recent interview.
Michael O'Leary defends his airline's strict baggage policies while suggesting a raise in staff incentives.
Ryanair's Michael O'Leary Plans To Increase Staff Commission For Bag Fees
Ryanair CEO Michael O'Leary is exploring the idea of increasing the commission for staff who identify oversized carry-on bags. Currently, employees earn €1.50 for each bag that exceeds the airline's size limits, which can result in fees for passengers up to €75. O'Leary claims that enforcing these rules is crucial for maintaining timely departures. He controversially stated that the problem passengers face the most is not adhering to these rules, asserting, "99.9% of our passengers don’t break the rules, they don’t get penalised." Critics argue that the real motivation behind these fees may be revenue generation rather than operational efficiency, especially as Ryanair's profits have risen significantly this year.
Key Takeaways
"The thing that pisses off our passengers most is the one or two passengers who simply will not comply with our baggage rules."
O'Leary claims that few non-compliant passengers are causing the most frustration among travelers.
"If a bag doesn’t fit in the sizer, it’s not getting on."
This statement illustrates O'Leary's firm stance on enforcing baggage policies.
"Please fly somebody else, we don’t want your business."
O'Leary's blunt remark highlights his unapologetic attitude towards Ryanair's customer base.
"I make no apology for people who are breaking our baggage rules."
O'Leary stands firmly behind enforcing Ryanair's rules without concern for backlash.
O'Leary's comments reflect Ryanair's ongoing strategy to maximize profit by adhering to strict policy enforcement. While he frames the bag fees as a way to enhance operational efficiency, many believe this is about generating additional revenue amid competition in the low-cost airline market. His unapologetic demeanor raises ethical questions about incentivizing staff in a manner that may lead to unnecessary hardships for consumers. Observers will need to watch how passengers respond to these policies moving forward.
Highlights
- Ryanair flights are great except for that one passenger who breaks the rules.
- O'Leary's approach raises eyebrows about customer care.
- Who knew strict baggage rules would become Ryanair's signature move?
- Charging fees is all about generating revenue, not just efficiency.
Customer Backlash Over Baggage Fees
The increase in staff commissions for bag fees may irritate passengers and provoke negative reactions. O'Leary's comments could be seen as dismissive of customer concerns, leading to dissatisfaction and criticism of the airline.
Ryanair's approach highlights the tension between cost-cutting practices and customer satisfaction in today's aviation industry.
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