Orkney and Shetland internet disruption resolved by next weekend

Recent damage to a subsea cable has disrupted internet and phone services in Orkney and Shetland.

Orkney and Shetland internet services to return next weekend

The subsea cable serving Orkney and Shetland has suffered damage, leading to interruptions in internet and phone services for hundreds of residents. A repair vessel is expected to arrive near the break, located approximately 5.5 miles from Orkney, for assessment and repairs. The damage is believed to have been caused by a fishing vessel, although this has yet to be confirmed. Telecom firm Shefa has urged fishermen to steer clear of the cables and keep their AIS indicators active to avoid further incidents. Initial reports indicated up to 10,000 customers were affected, but this estimate has since been reduced to hundreds, with varying restoration experiences among service providers.

This disruption highlights the fragile nature of essential infrastructure that relies on subsea cables, particularly in remote regions like Orkney and Shetland. The incident raises concerns not only over maintenance practices and safety protocols among fishing vessels but also about the reliance of local economies on stable internet services. As remote work and online connectivity increasingly define everyday life, prompt restoration is essential to minimize economic losses and maintain public trust in service providers. Furthermore, the varied experiences of customers point to gaps in service reliability, compelling telecom companies to reassess risk management strategies in infrastructure upkeep.

Highlights

The incident underscores the need for better coordination between marine activities and telecommunications infrastructure.