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Drive fault linked to Windows 11 update

Microsoft and partners are working to fix a storage issue tied to the Windows 11 24H2 updates affecting several SSD and HDD models.

August 20, 2025 at 11:26 AM
blur Microsoft reportedly fixing SSD failures caused by Windows updates

A Windows 11 24H2 update is linked to data corruption on several SSDs and HDDs, with a fix being developed in coordination with hardware partners.

Microsoft fixes drive fault triggered by Windows 11 updates

Windows 11 24H2 updates are linked to data corruption on certain SSDs and hard drives, according to a report by a Japanese PC builder. The problem emerged after installing the KB5063878 security update and the KB5062660 preview update, with drives vanishing from the OS during heavy write tasks. Some devices recovered after a restart, while others remained inaccessible.

Reportedly affected drives include models with Phison NAND controllers, and other brands such as SanDisk, Corsair, Kioxia, and InnoGrit. Phison told BleepingComputer it is working with Microsoft to fix the issue, and said the affected controllers are under review. Microsoft has not yet publicly commented on the bug. In the meantime, users are advised to avoid writing large files in one go and to stage large extractions over time.

Key Takeaways

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Windows 11 24H2 updates linked to storage issues on select drives
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Phison controllers appear particularly affected
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Some drives become inaccessible after heavy write loads
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Microsoft and Phison are actively working on a fix
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Workarounds include avoiding large file writes and staged extraction
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The incident underscores the need for robust end-to-end testing
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Enterprises should test updates in controlled environments
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The episode may affect trust in future software patches

"Phison has recently been made aware of the industry-wide effects of the 'KB5063878' and 'KB5062660' updates on Windows 11 that potentially impacted several storage devices, including some supported by Phison."

Phison statement to BleepingComputer about updates affecting devices

"We understand the disruption this may have caused and promptly engaged industry stakeholders."

Phison on collaboration with partners

"Our tests show that symptoms appear on SSDs with over 60% usage after approximately 50GB of continuous writing."

Observation from tests cited by the article

The issue shows how far a patch can reach into hardware across multiple vendors. It highlights the risk that software fixes can create new problems when storage controllers are involved. The episode could slow the uptake of automatic updates in environments that rely on high reliability and steady performance. It also presses hardware makers to improve testing and transparency when patches land.

To resolve the problem, Microsoft and Phison face a coordinated effort to reproduce the bug, confirm the root cause, and roll out a safe workaround. The incident raises questions about rollback options, impact on enterprise deployments, and how quickly official guidance can be issued after a fault is discovered. It could influence trust in future patches and prompt stronger safeguards for multi-vendor ecosystems.

Highlights

  • Patches should fix bugs not break drives
  • Hardware and software teams must test under heavy workloads
  • A patch that disrupts storage is a public trust issue
  • Phison and Microsoft are working to restore stability

Storage update bug risks data integrity and device usability

The issue affects multiple drive brands and may disrupt data access, with potential cost for users and enterprises during remediation. Official acknowledgment and rapid fixes are crucial to maintain trust in Windows updates.

Updates will follow as Microsoft and partners provide a fix.

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