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Virgin Media O2 3G services set to shut down in August

Virgin Media O2 will continue its 3G shutdown on August 4, affecting Torquay and other areas.

July 28, 2025 at 04:00 AM

Virgin Media O2 to continue its 3G switch off in August

Virgin Media O2 is shifting its focus from 3G to faster mobile technologies.

Virgin Media O2 continues its 3G network shutdown in August

Virgin Media O2 plans to proceed with its 3G network shutdown on August 4, starting with Torquay. This transition is part of a larger strategy among UK mobile carriers to retire 3G services, which began with a government agreement in 2021. Earlier this month, 3G services were also discontinued in Norwich, Telford, and Guildford. The company's Chief Technology Officer, Jeanie York, explained that switching off 3G allows for increased investment in 4G and 5G networks, improving overall customer experience. Though most users have already upgraded to compatible devices, customers using 3G-only equipment are advised to transition before service termination to avoid disruptions in their mobile data.

Key Takeaways

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Virgin Media O2 will shut down its 3G network starting August 4 in Torquay.

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The shutdown is part of a broader industry trend among UK mobile providers.

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3G services have already been switched off in other cities like Norwich and Guildford.

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Jeanie York emphasized focusing on faster and more reliable 4G and 5G networks.

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Customers still using 3G devices face challenges in accessing mobile internet after the switch.

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Users with 3G devices are encouraged to upgrade before services are discontinued.

"We’re switching off our 3G network to focus our attention and investment on upgrading faster and more reliable 4G and 5G networks."

Jeanie York highlights the reasons for the switch-off to improve customer experience.

"If you have a phone or SIM that only supports 3G, you'll effectively no longer be able to use the internet once it's fully switched off."

Martin Lewis warns customers about the implications of the 3G shutdown on internet access.

The impact of Virgin Media O2's decision extends beyond its own customers. As they phase out 3G, it affects other providers that rely on their network, such as Giffgaff and Tesco Mobile. While the move aims to enhance network performance, it underscores a growing digital divide among users, particularly those unable to upgrade their outdated devices. As service drops, the burden of switching technologies weighs heavily on consumers, marking a significant shift in the mobile landscape.