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BBC iPlayer to stop service for TiVo users

BBC iPlayer will cease functioning on TiVo boxes starting tomorrow for affected users.

July 22, 2025 at 01:48 PM

BBC iPlayer will STOP working for thousands of Brits tomorrow - here's how to check if you're affected

BBC iPlayer will stop working on TiVo boxes starting tomorrow, impacting some Virgin Media customers.

BBC iPlayer ceases service for TiVo users in the UK

From July 23, BBC iPlayer will no longer function on Virgin Media's older TiVo boxes, impacting a select group of users. Virgin Media has announced that customers still using this older hardware will not have access to the platform, but are eligible for a complimentary upgrade to the new TV 360 box. Those who regularly use BBC services have been informed by the company about this change. While the TiVo box is being phased out, newer models such as the V6 and TV 360 will continue to support BBC iPlayer. The decision appears to stem from the aging technology that fails to meet upgrades from BBC's platform requirements. Customers affected by the change can enjoy an upgraded interface, improved performance, and continued access to BBC iPlayer with the new box.

Key Takeaways

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BBC iPlayer will stop working on TiVo boxes tomorrow.

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Affected users can upgrade for free to a new TV 360 box.

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The change primarily targets customers who used TiVo in the last six months.

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Only a small number of Virgin Media customers will be impacted.

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Other devices like the V6 will still offer access to iPlayer.

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This reflects a trend towards retiring outdated technology.

"We have written directly to the small proportion of customers...to inform them that their box will not support iPlayer from 23 July."

Virgin Media confirms that customers affected have been notified about the change in iPlayer accessibility.

"The changeover allows us to offer a faster and more reliable 4G and 5G service instead."

This reflects Virgin Media O2's broader strategy in technology upgrades as they shut down older services.

The discontinuation of support for the TiVo box underscores a rapid shift in technology as companies move to retire outdated hardware. This change reflects broader trends in the media landscape where older platforms struggle to keep pace with innovations. Offering a free upgrade can be seen as a goodwill gesture, yet it highlights the risks of relying on obsolete technology. Users who have yet to transition may feel the pinch as support dwindles. Virgin Media’s proactive communication is a crucial step to minimize backlash, ensuring that affected customers are informed about their options going forward.