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Sainsbury's payment failures linked to Visa and Barclays

Sainsbury's is addressing payment issues affecting online grocery orders due to Visa and Barclays.

July 30, 2025 at 09:30 AM

Sainsbury's blames Visa card issues for online payment failure

The supermarket chain is working to resolve payment failures affecting online orders.

Sainsbury's faces payment issues with Visa cards

J Sainsbury, a leading supermarket in the UK, is currently addressing a problem with card payments linked to Visa and Barclays. On Wednesday, customers reported difficulties making online purchases due to failed transactions. Initially, Sainsbury's attributed the issue to Visa, but later clarified that Barclays was responsible for the technical fault. The company has dismissed the possibility of a cyberattack and stated that while its app and website are operating normally, this incident raises concerns within the industry about cybersecurity after several recent strikes against major retailers. For example, Marks & Spencer faced substantial losses due to a cyberattack that hindered its online operations for months. Both Visa and Barclays have been invited to provide their comments on the situation.

Key Takeaways

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Sainsbury's is addressing payment issues with Visa and Barclays.

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Initial blame was placed on Visa, later corrected to Barclays.

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The grocery app and website remain operational despite the hiccup.

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No cyberattack has been confirmed, easing immediate customer concerns.

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Retailers are under scrutiny for cybersecurity vulnerabilities.

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Previous attacks have severely impacted other retailers, notably M&S.

"We're working with one of our payment providers to resolve a temporary issue processing some payments for our Groceries Online service."

A statement from Sainsbury's highlighting their commitment to resolving the payment issues.

"The issue illustrates the extent to which the industry is on high alert for cybersecurity-related incidents."

This line emphasizes the broader implications of the payment failures in relation to cybersecurity concerns.

This incident highlights ongoing vulnerabilities within the online retail sector, particularly as many companies work to enhance their cybersecurity measures. Sainsbury's assurance that there is no direct impact on customers aims to mitigate potential backlash, especially given the heightened public awareness around data security. The connection to Barclays may also underscore the interdependencies between payment providers and retailers, raising questions about the robustness of such systems. As major retailers continue to grapple with cyber threats, the handling of this current situation could dictate future consumer trust and business reliability.