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Ofgem introduces £40 compensation for smart meter delays
Smart meter customers may receive £40 if installation exceeds six weeks or if faults are unresolved.
Ofgem introduces compensation for smart meter customers facing long wait times or faults.
Ofgem launches £40 payouts for smart meter delays
Ofgem has announced that smart meter customers will receive £40 payouts if they wait over six weeks for installation or if a malfunction is not resolved within 90 days. This change aims to address issues with faulty smart meters that have impacted millions. Compulsory upgrades for energy suppliers will begin by early 2026, aiming to improve service quality and connectivity. Martin Lewis, founder of Money Saving Expert, welcomed the announcement, highlighting the importance of reliable smart meters for consumers.
Key Takeaways
"Millions of consumers rely on their smart meter every day for accurate billing."
Charlotte Friel emphasizes the importance of smart meters in everyday consumer life.
"Far too many smart meters don’t work as they should."
Martin Lewis points out the extent of issues with smart meters, stressing the need for immediate improvements.
The introduction of compensation marks a significant shift in how energy suppliers handle smart meter installations and repairs. With many meters reportedly operating in 'dumb mode', these measures may encourage companies to prioritize customer satisfaction and service reliability. Martin Lewis's comments reflect a growing concern that consumer confidence is eroding, which could hamper wider adoption of smart technology. With the regulation in place, we may see an enhanced focus on quality and service standards from energy suppliers.
Highlights
- Consumers could see £40 payouts for delayed smart meter installations.
- Delayed installations prompt Ofgem to take action with new payouts.
- Smart meter users welcome new £40 compensation rules from Ofgem.
- Energy suppliers face pressure to improve smart meter reliability.
Potential political backlash over smart meter issues
Consumer dissatisfaction due to faulty smart meters could lead to increased scrutiny of energy suppliers by regulators and policymakers.
Improving service standards may restore consumer faith in smart meters.
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