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GPT-4o returns to OpenAI Plus
OpenAI reintroduces GPT-4o as an available option for Plus subscribers following user feedback on GPT-5.
OpenAI restored GPT-4o after a wave of user backlash over GPT-5, signaling a willingness to adjust product strategy to user sentiment.
OpenAI brings GPT-4o back online after users melt down over the new model
OpenAI released GPT-5 this week and removed the ability to pick the model, defaulting users to GPT-5. Soon after, many users voiced dissatisfaction with GPT-5, describing the update as less warm and less human than GPT-4o. In response, OpenAI allowed Plus subscribers to choose GPT-4o again and announced a broader review of the rollout. CEO Sam Altman acknowledged early missteps, saying GPT-5’s writing quality is generally better, while also indicating the company would monitor usage to decide how long legacy models should remain available. OpenAI is continuing the GPT-5 rollout with efforts to make the experience feel warmer and more user friendly.
Key Takeaways
"We underestimated how much GPT-4o mattered to people even if GPT-5 performs better"
Altman commenting on the backlash and the decision to restore GPT-4o
"GPT-5 writing quality is better than previous models but this feels sterile"
Altman on Reddit about user perception of GPT-5
"Plus subscribers can choose between GPT-5 or GPT-4o"
Policy that allowed selection between models
"We will watch usage as we decide how long to offer legacy models"
Altman on OpenAI's plan for legacy model availability
The episode highlights a tension between rapid technical progress and the human side of product design. Users formed strong attachments to GPT-4o, not just for capability but for a sense of reliability and warmth in conversation. By reintroducing GPT-4o, OpenAI signals a willingness to balance speed with stability, even at the cost of pushing a newer, faster model. The move could set a precedent that legacy options remain a portfolio tool rather than a one way path to the latest release. If customer backlash is a recurring signal, the company may need clearer expectations, better opt in options, and stronger safeguards for choosing between models. The broader lesson for AI firms is simple: performance metrics matter, but user trust and emotional resonance matter more.
Highlights
- Warmth matters more than raw speed in AI chats
- Users vote with their keyboards and OpenAI listened
- Legacy tools become lifelines when freshness hurts
- Progress needs a heartbeat people can hear
Public backlash prompts reversal of model choices
A significant user backlash after GPT-5 rollout led OpenAI to restore GPT-4o as a selectable option for Plus subscribers. The move highlights the risk of customer dissatisfaction and the challenge of balancing rapid improvements with user expectations. The decision to maintain legacy models may become a strategic lever but also signals potential fragility in the product roadmap.
Legacy options may linger longer in AI products than expected
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