Entire cabin crew suspended after phone tracking incident

An airline crew faces suspension after a passenger tracked a lost phone to their accommodations.

Cabin crew suspended after lost phone tracked to hotel location

An airline has suspended its entire cabin crew after a passenger used Apple's Find My iPhone feature to locate a lost phone, which was traced to a hotel where the crew members were staying. Michael Tjendara, who lost his phone on a Garuda Indonesia flight from Jakarta to Melbourne, reported the incident after discovering his device went missing during the flight. The phone was eventually found to be near the Mercure Hotel close to Southbank Promenade in Melbourne before its last signal indicated it fell into the Yarra River. The situation has raised serious concerns regarding passenger safety, prompting the airline to investigate the crew's handling of the situation.

This incident highlights potential gaps in airline safety protocols regarding personal belongings and crew behavior. As technology advances, it is crucial for airlines to adapt their procedures to ensure passenger trust. The public reaction could affect the airline’s reputation, especially given its previous accolades for service excellence.

Highlights

The outcome of the investigation may reshape safety policies within the airline.