EE network outage impacts over 1,000 users

The EE mobile network faces another outage, leaving thousands unable to make or receive calls.

EE suffers another major outage affecting over 1,000 customers

EE's mobile network has experienced another significant outage, affecting over 1,000 customers who report being unable to make or receive calls. The issue has been confirmed by users on Downdetector, which tracks outages across various services. Most complaints are related specifically to mobile functionality, while some customers also report problems with broadband. This disruption comes just a day after a similar incident, leading to growing frustrations among users, many of whom have taken to social media to express their discontent. In a response, BT, the parent company of EE, advised affected customers to reach out for potential compensation.

This latest outage highlights ongoing reliability issues for EE, raising concerns among its user base about service dependability. Customers are increasingly vocal about their frustrations, with social media providing a platform for immediate reaction and collective dissatisfaction. The frequency of these outages poses a risk not only to customer loyalty but also to the company's reputation in a highly competitive market. EE's response, or lack thereof, could influence public perception significantly, especially as consumers seek reliable connectivity in their daily lives.

Highlights

As outages continue, the path to customer satisfaction seems increasingly challenging for EE.