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Water outage disrupts Presthaven holidays
A burst water main forced Presthaven park to close facilities and refund affected bookings; the park planned to reopen after water restoration.
A burst water main left Presthaven park unable to host guests, triggering refunds and travel disruption for families.
Water outage disrupts Presthaven holidays and refunds
On Friday a burst Welsh Water main caused a major drop in water pressure across Flintshire. Presthaven beach resort closed its main facilities and could not honour bookings, forcing cancellations for the weekend. Haven apologised and said refunds would be issued for affected stays.
By Saturday work continued but the park remained closed. Guests were told to bring water and that the pool and outlets were shut. Families arrived to find security turning people away, and some described tears and meltdowns as they searched for last minute accommodation. Haven later updated that work was ongoing and that no holiday lettings could be supported until the issue was resolved. The water was restored by Sunday and the park planned to reopen on Monday.
Key Takeaways
"There were so many upset kids who had been turned away. They were in tears."
Kimberley Nolan describes the emotional toll
"We saw a post that there were water supply issues as we were leaving"
Kimberley’s account of late notice
"Thank you for your patience and understanding and we’ll share updates as soon as we have them"
Haven's update to customers
The episode shows how a single utility failure can ripple through a tourism operation. Crisis communication mattered as guests faced changing messages and limited options. Parks that rely on nearby services need a plan for refunds, accommodation support, and clear guidance, or risk eroding trust. The focus should shift from quick apologies to practical help for families who lose a break they saved for and planned around school calendars.
Highlights
- We travelled all that way and found only a closed park and broken plans
- The kids were left crying on the street as families waited for options
- Water on pause, plans in pieces
- A holiday dream turned into a waiting game and a refund chase
Public reaction and refunds risk
The disruption generated public frustration, some abuse toward staff, and potential reputational damage. The situation raises questions about crisis communication and refund policies for affected travelers.
Utility reliability will test how parks handle disruption and how communities cope with sudden changes.
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