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San Jose mayor promotes citywide AI use

Mayor Mahan encourages 1,000 city workers to use AI tools to improve efficiency and services.

July 17, 2025 at 01:36 PM
blur ChatGPT helps write this mayor's speeches. Now he wants a thousand city workers using AI

San Jose's mayor is pushing for city workers to use AI tools to improve city services.

San Jose mayor promotes AI adoption among city workers

In San Jose, California, Mayor Matt Mahan is encouraging city workers to utilize AI tools like ChatGPT to improve operations and services. Mahan believes that AI can reduce tedious tasks and enhance the responses to residents' needs. By next year, the city aims to train about 1,000 of its nearly 7,000 employees in AI applications ranging from handling pothole complaints to crime-solving. The city has already invested over $35,000 in 89 ChatGPT licenses. While there's a push for AI adoption in government roles, some city officials have faced challenges and costs associated with the technology. Mahan remains optimistic, emphasizing transparency and the need for human oversight in AI processes.

Key Takeaways

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San Jose aims to train 1,000 city workers in AI tools by next year.
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Investment in AI tools is seen as a way to improve efficiency in public services.
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Challenges from other cities indicate the high costs and potential errors associated with AI.
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Mayor Mahan emphasizes the importance of human oversight in AI use.

"Elected officials do a tremendous amount of public speaking."

Mayor Mahan highlights the significant role public speaking plays in his job.

"The idea is to try things, be really transparent, look for problems, flag them, and then work with vendors."

Mahan speaks on the challenges and need for a collaborative approach in AI adoption.

"You still need a human being in the loop. You can't just kind of press a couple of buttons and trust the output."

Mahan emphasizes the necessity of human involvement in AI-generated processes.

The initiatives from Mayor Mahan highlight a significant shift in how local governments might operate. By integrating AI, San Jose seeks to become a leader in tech adoption among public services. However, the challenges faced by other cities raise questions about the balance between technology efficiency and human oversight. As cities embrace these tools, the risk of errors and misinformation will be under scrutiny, underscoring the need for clear guidelines and effective training.

Highlights

  • AI tools can help our employees be 20 to 50% more productive.
  • There's a need for human oversight in AI operations.
  • We aim to eliminate drudge work with AI.
  • Transparency in AI use is key to success.

Concerns over AI adoption in government

The push for AI among city workers raises concerns about costs, training, and potential errors. As seen in other cities, reliance on AI can lead to significant issues.

The outcomes of San Jose's AI initiatives could shape future public service operations.

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