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Jet2 passengers mistakenly board wrong flight

Two pensioners discover they are on a flight to Menorca instead of Majorca after multiple checks.

August 4, 2025 at 08:57 AM

Jet2 passengers holiday 'ruined' as they get on wrong flight and don't realise until they land

Two pensioners endured a stressful ordeal after boarding the wrong Jet2 flight.

Passengers on Jet2 flight face holiday nightmare due to boarding error

Two elderly passengers, Linda Trestrail and Wendy Russell, have shared their distressing experience with Jet2 after mistakenly boarding a flight to Menorca instead of their intended destination, Majorca. Despite having their boarding passes checked multiple times at Bristol Airport, the oversight was only discovered when the captain announced their landing. The airline has apologized for the incident, attributing it partly to a third-party assistance provider, but the women are unhappy with the lack of immediate support and have not yet received compensation for their disrupted holiday.

Key Takeaways

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Two pensioners boarded the wrong flight due to a series of verification failures.

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They were not compensated for the mix-up, causing significant distress.

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Jet2 blamed the third-party assistance provider for the error.

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Security concerns arise as their luggage reached the correct destination without them.

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The women faced hardships traveling for 17 hours instead of the intended five-hour trip.

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Jet2 has promised improvements but the incident raises questions about flight safety protocols.

"You get compensated if you get delayed or lose luggage - but they lost us, not the b****y baggage."

Linda Trestrail expressed her frustration over the lack of compensation and support.

"This is an extremely isolated incident and although there was no security risk, we have of course investigated it as a matter of urgency."

A Jet2 spokesperson attempted to reassure about the safety following the incident.

"They are banging on about security, security, security - but we could've been anybody."

Wendy highlighted security concerns arising from the boarding error.

"This should never happen again. The trauma for us could have been much worse."

Wendy Russell emphasized the need for airlines to improve their system post-incident.

This incident raises serious questions about the operational efficacy of airlines, especially regarding passenger safety and boarding protocols. The scrutiny of Jet2 and Bristol Airport highlights a troubling lapse not only in customer service but also in security management. With multiple checkpoints, the failure to identify the passengers correctly points towards systemic issues that need urgent addressing. Airlines must prioritize the experiences of vulnerable travelers and ensure that such errors do not happen again, as the repercussions can be dire.

Highlights

You think you’re getting on the right flight, then chaos ensues.
After five checks, how could no one notice we were lost?
We could have been anyone; this is not just an inconvenience.
The Jet2 incident proves systems need to prioritize vulnerable passengers.

Serious Boarding Error Raises Security Concerns

The incident highlights significant lapses in boarding protocols and raises alarms over passenger safety. Travelers could face more severe consequences if such mishaps are not addressed. Two elderly passengers aboard the wrong flight also suggests systemic issues that need urgent attention.

This unfortunate event serves as a reminder for airlines to enhance their boarding procedures.

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jet2 passengers aviation travel menorca travel aviation

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