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Google responds to Nest user complaints about smart home devices

Google plans to fix Nest issues by fall 2025 amid user frustration.

July 24, 2025 at 06:54 PM

Google finally heard your Nest and Assistant frustrations, promises a fix

Frustrations regarding Google Nest smart devices have prompted a response from the company amid changes to its Assistant software.

Google addresses Nest user frustrations with promised fixes for smart home devices

Google has responded to ongoing complaints about its Nest smart home devices by promising improvements later this year. Anish Kattukaran, the company's Chief Product Officer for Home and Nest, apologized for the ongoing reliability issues users have faced, particularly after the transition to the new Gemini assistant. Kattukaran stated that users can expect updates in the fall that aim to enhance both reliability and capability. Currently, many users report a decline in functionality, with significant problems arising since earlier this year. As the Nest lineup shows its age without significant hardware updates since 2021, users are eager for changes that may restore their confidence in Google’s devices.

Key Takeaways

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Google promises an update for Nest devices in fall 2025.

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User complaints have escalated with the transition to Gemini.

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Reliability issues have impacted basic functions for devices in the Nest ecosystem.

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Kattukaran directly addressed user concerns on social media.

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Many Nest devices have not seen hardware updates for years.

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Users are facing a long wait for improvements amidst falling capabilities.

"I want to acknowledge the recent feedback about Google Assistant reliability on our home devices."

Kattukaran speaks directly to user frustrations with Google Assistant.

"We hear you loud and clear and are committed to getting this right."

Kattukaran emphasizes Google's commitment to improving user experience.

The acknowledgment from Google comes at a crucial time when consumer trust is wavering. As Nest devices struggle amidst the transition to the Gemini assistant, many loyal customers are feeling neglected. The reliance on outdated hardware also raises questions about Google’s commitment to its smart home ecosystem. By promising a fix, Google attempts to reclaim lost ground, yet the delay until fall leaves users anxious and questioning if the improvements will truly be substantial. This situation reflects a broader trend in tech, where rapid software updates often overshadow the need for consistent hardware support.