Dbrand offers free Joy-Lock replacements for Switch 2

Update shows free replacements for the Switch 2 Joy-Con grips and a redesigned Joy-Lock following detachment concerns.

Dbrand Delivers Joy-Lock Replacements After Killswitch Controversy

Following reports that the Killswitch Case could weaken the magnetic link on some Switch 2 units, Dbrand says it will replace all Joy-Con Grips at no cost. The company attributes the issue to a manufacturing tolerance in the original run and says the replacement applies to all affected stock, regardless of whether the problem appeared. The newJoy-Lock design removes the long retaining lip along the Joy-Con and strengthens the top and bottom sections to keep components in place without adhesive. It also includes silicone friction pads for the Dock Adapter to improve one-handed undocking.

Dbrand is mass producing about half a million Joy-Lock sets and a similar number of friction pads, with shipping planned for early August.

Dbrand's pivot to free replacements signals a shift from a defensive stance to accountability. By addressing the fault with a redesigned product, the company aims to restore trust and show commitment to quality. The scale of production suggests the company expects real demand and is willing to absorb costs to protect its brand.

The episode highlights the risk hardware accessory lines face when tiny tolerances become public flaws. A rapid redesign can calm users, but it also invites scrutiny of manufacturing standards and how quickly firms can respond when a product flaw goes viral.

Highlights

The next test is whether the fixes translate into lasting user trust.