T4K3.news
DAZN faces complaints from boxing fans over streaming problems
Many viewers experienced buffering during the Usyk v Dubois fight, prompting refund requests.
Fans report streaming problems on DAZN during a major boxing match, prompting calls for refunds.
DAZN faces backlash over streaming issues during Usyk v Dubois fight
Boxing fans are pushing for refunds after experiencing significant streaming issues during the live coverage of the Usyk v Dubois heavyweight title fight. Viewers reported constant buffering that interrupted the viewing experience, including the crucial moment when Oleksandr Usyk knocked out Daniel Dubois in the fifth round. Responses from customers on social media highlight their frustration, with many stating that they missed important moments due to the streaming problems. DAZN, the platform broadcasting the fight, has been criticized for denying refunds and attributing the issues to users' internet connections instead of acknowledging potential problems on their end. Some viewers have taken to contacting Ofcom, the media regulator, to lodge complaints regarding the poor service. Consumer experts suggest that those affected should pursue chargebacks to recover their funds, pointing out that the widespread nature of the problem indicates a service failure rather than individual user issues.
Key Takeaways
"I think it's disgusting, to be honest, as the stream was virtually unwatchable."
A dissatisfied viewer expresses frustration over poor streaming quality during the event.
"DAZN cannot rely on a standard fob off citing there were no issues and blaming customers' internet."
Consumer expert Scott Dixon emphasizes the widespread nature of the issues.
"Provide links to media articles that evidence it was a widespread issue, screenshots of social media posts and time-stamped screen recordings if you have them."
Consumer expert Scott Dixon advises viewers on how to pursue refunds effectively.
The backlash against DAZN is emblematic of a growing frustration among consumers who rely on streaming services for live events. Instances like these highlight the risks of a pay-per-view model that lacks strong accountability for service delivery. Customers are increasingly unwilling to accept poor quality, especially when they are paying a premium. This situation could damage DAZN's reputation in an already competitive market. The company's refusal to issue refunds is especially concerning given the potential implications under consumer rights law, which may prompt further scrutiny if these incidents become regular occurrences. The way DAZN handles this situation may influence customer loyalty and future subscription rates as viewers seek more reliable platforms for their entertainment needs.
Highlights
- DAZN can't blame users when tens of thousands face streaming issues.
- This isn't just a glitch; it's a failure to deliver a paid service.
- Refunds should follow service failures, no questions asked.
- Consumers deserve better than constant buffering during big events.
Risk of public backlash over DAZN streaming issues
DAZN's refusal to provide refunds for widespread streaming failures could lead to significant public dissatisfaction and regulatory scrutiny. This situation highlights the challenges consumers face when relying on digital platforms for live events.
As streaming services evolve, reliability becomes as critical as content quality.
Enjoyed this? Let your friends know!
Related News
Usyk vs. Dubois 2 fight night set for July 19
Hollywood continues trend of reboots and sequels
Katie Taylor vs Amanda Serrano 3 carries risk of £1,000 fine for viewers
Jake Paul Claims Greatest Since Muhammad Ali
Marvel Cinematic Universe Announces Phase Six Launch
28 Years Later set for theater release
Tesla Diner Faces Criticism After Opening
Jake Paul Revises Earnings from Tyson Fight
